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Privacy Statement

We respect your personal privacy and this privacy statement is here to help you understand what information we collect when you access and use our site, and what we may do with your information. This privacy statement only relates to our site and does not extend to your use of the Internet outside of our site or to any websites that are linked to our site.  Please take time to read this privacy statement.

This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our site to let you know. You should regularly check this page to make sure you have read the most recent version.  Additionally, this privacy statement may be supplemented or amended from time to time by other “privacy notices” posted on the site or specific web pages within the site.  These privacy notices describe in more detail the information we collect on particular pages or areas of the site.  By continuing to use the site after having an opportunity to review this privacy statement, you have accepted the privacy statement in its entirety and without modification and consented to our collection, use and sharing of the information as described herein.  If you do not agree with this privacy statement, please exit and do not use the site.

In this privacy statement, we, us and our, refer to FatFace Corporation.

Information we may collect from you

The information we collect depends on how you use the site.
If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information:

  • Your title, name and address (including option to save different delivery addresses)
  • Contact phone number and e-mail addresses

Registration enables you to save baskets as wish lists and speeds up the ordering process, however, you do not have to register with us until you choose to order. We also collect card payment details and other information that we need to process the online card payment correctly.

We also collection information you knowingly provide when you: inquire about employment opportunities, contact us via the Contact Us email link, submit a user review or otherwise share use content via our site or social media platforms, participate in customer research, surveys, sweepstakes or other promotions, or otherwise communicate with us via the site.

In addition to the information you knowingly provide to us, we collection information about your use of the site using cookies and similar technologies.

About cookies and the way we use them

In common with other websites, we do also use "cookies."

A cookie is a small file that a website puts on your hard drive so that it can remember something about you at a later time.  To learn more about how we use cookies to collect information on our website, please review our cookie policy.

You can control the use of cookies on your computer by either enabling or disabling them yourself. However, if you do turn cookies off you may be unable to access certain parts of our site. You can get more information about cookies at

Third party services.

As set forth in more detail in our cookie policy, some third-party services we use, such as Google Analytics, may place their own cookies in your browser. Google Analytics is a web analysis service provided by Google inc. (“Google”). Google utilizes the data collected to track and examine the use of the site, to prepare reports on its activities, and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Please see (or any other url Google may provide from time to time) for information about how Google may use your information and how you may be able to control the information sent to Google. This privacy statement covers only our use of cookies, web beacons, and other similar technology, and not the use of such technology by third parties.

how we will use your information

Once you have purchased with us, we would like to send you our latest catalogue and information on our kit and special offers by post and email.

When you register we will ask you if you wish to receive communications from us by post and email, including our catalogue, product information, special offers and events - if you do, simply tick the appropriate box, e-mail us at, or call us at 1-800 585 0178 with your details and mailing preferences. If you change your mind, you can let us know at any time.

We use your information to manage your purchases, such as sending an order confirmation email, and process your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. Please note: in order to process your purchases, we may also contact you by telephone if we have questions about your order.  We may also use the information to improve our site and personalise your experience when you visit our site. We may also record and monitor calls to us, to maintain customer service standards and assist staff training.

From time to time, our site may contain links to and from like-minded websites. If you follow a link to any of these sites, please note that these sites have their own privacy policies and we do not accept any responsibility or liability for their content.

Information we share

We don’t sell or otherwise disclose the information we collect except, as described in this privacy statement, with your consent, or as otherwise disclosed when you provide the information.  We may share your information with our third party service providers to help us manage and operate the site, process and fulfill your orders, process payments, perform statistical analysis, send you e-mail, postal mail or text messages, provide customer support and perform other important services. 

Your payment card or other payment methods details will only be shared with third parties as is necessary to process your transaction. For example, banks and credit card companies that we need to contact to authorise and clear your card payment.

We and our third party service providers may disclose personal information if we or they reasonably believe that it is necessary to: (i) investigate any suspected misuse of the site; (ii) comply with applicable federal, state or local laws, rules, regulations or orders; (iii) to protect or defend the rights, property and interests of FatFace, our customers, or the interests of our third party service providers; or (iv) under exigent circumstances, to protect the personal safety of users of the site or the public.

If we are sold, reorganized or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.

Where we store your personal data

All information that you supply us with is stored on servers hosted and maintained by us or our third party service providers. Any payment details will be encrypted using SSL technology to try to prevent unauthorized access.

The data that we collect from you may be transferred to, and stored at, a destination outside of the United States and the European Economic Area (EEA). Staff who work outside of the United States and EEA may also be involved in processing your order and payment details as well as providing you with support services. If you do register for our site, you agree to the transfer, storing or processing of data in this way. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.

Updating your personal information preferences

If you currently receive our emails and do not wish to continue receiving them, you may unsubscribe at any time, by clicking on the 'unsubscribe' link at the bottom of the e-mail you've received or by emailing Alternatively simply call 1-800 585 0178.


We take security seriously and we take precautions to keep your personal information secure. We have put in place a variety of measures to safeguard the information we collect. However, due to the open communication nature of the internet, we cannot guarantee that communications between you and us, or information we collect, will be free from unauthorized access, use, misuse or disclosure.  By using our site, you acknowledge that you understand and agree to assume these risks.


Access to and use of the site is made available only to people who can form legally binding agreements under applicable law. The site is intended for a general audience and is not intended to be used by minor children. We do not knowingly collect personal information from minor children.  Children accessing the site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "minor"), to access the site, you will be solely responsible for: (i) the online conduct of such minor; (ii) monitoring such minor's access to and use of the site; and (iii) the consequences of any use of the site by such minor.  Pursuant to title 47 U.S.C. § 230(d) as amended, we hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material and information that is harmful to minors.

California residents

California Civil Code section 1798.83 permits site users who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests should be directed to

Do not track

Some web browsers offer a “do not track” setting.  However, there is currently no industry standard regarding the meaning of “do not track” and what, if anything, websites should do in response.  As a result, we may not respond to “do no track” signals.

Social media

We may interact with you via a variety of social media platforms, including Facebook, Twitter and Instagram. If you contact us on one of our social media platforms, request customer service via social media or otherwise direct us to communicate with you via social media, we may contact you by direct message or use other social media tools to interact with you. In such cases, our communications are governed by this privacy statement and the privacy policy of the social media platform you use. In addition, if you choose to communicate with us through a third-party social media platform, you are granting us permission to access and use the information you post or store on the applicable social media platform in accordance with the privacy policy of that platform. We don’t control, and are not responsible for, the privacy practices of third party social media platforms.  You should consult the privacy policy of each such platform for additional information.


Please feel free to contact us with any questions, comments or queries regarding this privacy statement or our privacy practices. All questions should be directed to Alternatively simply call 1-800 585 0178.

Last updated: November 9, 2017