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Contact Us

Need some help with your order or got a burning question that you need answered pronto? Check out our FAQs to find the answers to our most frequently asked questions.

If you can’t find an answer and wish to speak to a member of our Customer Service team, then get in contact with us through one of the following ways:

Call us

1-800 585 0178

Email us

uscustomerservices@fatface.com

Please note email responses can take up to 3 working days, but we aim to get back to you as quickly as we can.

CUSTOMER SERVICES OPENING HOURS

Times are shown in UK GMT

Monday: 8.30am - 4pm
Tuesday: 8.30am - 4pm
Wednesday: 8.30am - 4pm
Thursday: 8.30am - 4pm
Friday: 8.30am - 4pm
Saturday: 9am - 2pm
Sunday: Closed

Times are shown in US EST

Monday: 3.30am - 11am
Tuesday: 3.30am - 11am
Wednesday: 3.30am - 11am
Thursday: 3.30am - 11am
Friday: 3.30am - 11am
Saturday: 4am - 9am
Sunday: Closed

For our store opening hours, please click here.

Or send us a message using this form:

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