Need some help with your order or got a burning question that you need answered pronto? Check out our FAQs to find the answers to our most frequently asked questions.
If you can’t find an answer and wish to speak to a member of our Customer Service team, then get in contact with us through one of the following ways*:
* Please note that responses are taking a little longer at the moment, but we are doing everything we can to deliver the best possible service to you and get back to everyone within 3 days. If you are getting in touch with us about a refund, returns are currently slightly delayed, so please allow up to 14 days for us to process returns.
Please note email responses can take up to 3 working days, but we aim to get back to you as quickly as we can.
CUSTOMER SERVICES OPENING HOURS
Times are shown in UK GMTMonday: 8.30am - 5pm
Tuesday: 8.30am - 5pm
Wednesday: 8.30am - 5pm
Thursday: 8.30am - 5pm
Friday: 8.30am - 5pm
Saturday: 9am - 5pm
Times are shown in US ESTMonday: 3.30am - 12pm
Tuesday: 3.30am - 12pm
Wednesday: 3.30am - 12pm
Thursday: 3.30am - 12pm
Friday: 3.30am - 12pm
Saturday: 4am - 12pm