Returns & Refund Information
We hope you’re happy with your FatFace items, however if you aren’t then just simply return your item(s) from anywhere in the US!
You can return your unwanted items via post or to store within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition.
Due to health and hygiene reasons, we are unable to accept returned face coverings, underwear (unless it is in its original condition and packaging) or earrings (unless faulty). Swimwear is only returnable if unworn and the hygiene strip is in place. Personalised / perishable items cannot be returned (your statutory rights are not affected).
To return your items, please ensure that you complete the returns section on your dispatch note, include your order number in your parcel and post to:
172 Thames Street
To any FatFace store
You can return items purchased in-store or online to any of our 20+ stores across the United States. Find your nearest store here. Please take your dispatch note or order confirmation with you as proof of purchase and we will refund to the original payment method.
Unfortunately, we are unable to process any exchanges via the post.
We would ask that that you re-order the item you need and send the unwanted item back to us for a full refund. Please follow the process outlined above to send your items back.
If you had any discounts on the order, just email us once your new order has arrived, along with the order number and we can ensure that this is refunded.
Delivery and Returns Legal Statement
Please Read Carefully
Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.
Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).
Please quote your order number on all correspondence.
Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, FatFace will give you a full refund of the amount paid or an exchange/credit as required.
If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between FatFace and you requires that you return the goods to FatFace on cancellation. This does not affect your statutory rights.