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When you spend $100 or more
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When you spend $100 or more
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Returns Information

Need to send something back? We now offer FREE returns!

Holiday RETURNS POLICY

We want you, your family and your friends to love the gifts they receive this Holiday. Therefore we are happy to extend our 30 day returns policy over the festive period.

Any purchases made between 23rd October 2019 and 13th December 2019 can be returned until 12th January 2020 as long as accompanied by the original receipt. For purchases made on or after 14th December 2019 the standard 30 day policy applies (15 days for sale items).

Please note that items accompanied by a gift receipt entitle the bearer to an exchange or gift card only.

This policy is in addition to your statutory rights.

Returns Policy

We really hope you like your purchase, but if you need to send anything back, just email uscustomerservices@fatface.com with your order number beginning USF and we’ll send you a pre-paid returns label. We are happy for you to return items to us within 30 days from receipt for full price items and 15 days for items bought during the sale.

Refunds

Please allow up to 21 days for both UK and International Returns to be processed. Due to health and hygiene reasons, we are unable to accept returned underwear or earrings unless faulty. Swimwear is only returnable if unworn and the hygiene strip is in place.

Delivery and Returns Legal Statement

Please Read Carefully

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.

Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, FatFace will give you a full refund of the amount paid or an exchange/credit as required.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between FatFace and you requires that you return the goods to FatFace on cancellation. This does not affect your statutory rights.

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