Need to send something back? We now offer FREE returns! Simply return your unwanted item within 30 days of receipt (full price) or 15 days for Sale items, unused and in its original condition. Orders placed between 23rd March 2020 – 30th June 2020 fall under our extended returns policy and have 6 months from receipt to return.
We really hope you like your purchase, but if you need to send anything back, returning your order is quick and easy.
To return an order purchased online:
- Start your return process here.
- Fill in the returns form to create a free returns label.
- In your return package, please include one of the following*:
- Your original FatFace invoice
- A copy of your FatFace invoice
- A note that includes your USF number, customer number, and the price of each item returned. Each of these will be found on your original invoice.
- Take your parcel to your designated drop-off point.
- Once we receive your return at our US hub, we will refund the purchase amount to the original form of payment.
*Please note, if no order information is included with your refund, we will be unable to process your refund.
To return an order purchased in-store:
- Email Customer Service on firstname.lastname@example.org to obtain a free shipping label.
- Package up your item with the original store receipt.
- Please include your phone number so our returns store can call you to process your refund.*
*If the item was purchased in-store, our returns store will need to call and process your refund with you over the phone.
Please allow up to 21 days for both UK and International Returns to be processed. Due to health and hygiene reasons, we are unable to accept returned underwear or earrings unless faulty. Swimwear is only returnable if unworn and the hygiene strip is in place.
Delivery and Returns Legal Statement
Please Read Carefully
Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.
Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).
Please quote your order number on all correspondence.
Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, FatFace will give you a full refund of the amount paid or an exchange/credit as required.
If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between FatFace and you requires that you return the goods to FatFace on cancellation. This does not affect your statutory rights.