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Delivery

DELIVERY TO THE UNITED STATES

Free Standard Shipping on orders over $100 ($5 otherwise).

Order before midnight on Monday 11th December to get it in time for Christmas

Delivery Options

Delivery Option Delivery Price Estimated delivery time What does this mean?
Standard Shipping FREE on orders above $100, $5 for orders under $100 5 - 8 working days. Orders are shipped via Royal Mail Signed For Delivery. 
The warehouse can choose to upgrade the order to courier. 
Local import duties may be payable on receipt.

Returns Information

At this time the customer is required to pay the cost of shipping all returns to the UK.

Returns Policy

Please complete the original Fat Face returns form included in your order to ensure a fast refund. Add an address label to your parcel, covering the original delivery information, and take it to your local Post Office. If possible, ask for proof of posting to ensure a full refund even if your parcel gets lost.

CHRISTMAS RETURNS POLICY

We want you, your family and your friends to love the gifts they receive this Christmas. Therefore, we are happy to extend our 30 day returns policy over the festive period.

Any purchases made between 28th October 2017 and 13th December 2017 can be returned until14th January 2018 as long as accompanied by the original receipt.

For purchases made on or after 14th December 2017 the standard 30 day policy applies (15 days for sale items).

Please note that items accompanied by a gift receipt entitle the bearer to an exchange or gift card only.

This policy is in addition to your statutory rights.

Simply return your unwanted items within 30 days of the invoice date, unused and in its original condition by post to:

Fat Face Customer Services, Unit 2, Dunsbury Park, Fitzwygram Way, Havant, Hampshire, PO9 4EE

Refunds

Please allow up to 21 days for both UK and International Returns to be processed. Due to health and hygiene reasons, we are unable to accept returned underwear or earrings unless faulty. Swimwear is only returnable if unworn and the hygiene strip is in place.

Delivery and Returns Legal Statement

Please Read Carefully

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.

Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, FatFace will give you a full refund of the amount paid or an exchange/credit as required.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between FatFace and you requires that you return the goods to FatFace on cancellation. This does not affect your statutory rights.