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Delivery

DELIVERY TO THE UNITED STATES

Free Standard Shipping on orders over $100 ($5 otherwise).

Delivery Options

Delivery Option Delivery Price Estimated delivery time What does this mean?
Standard Shipping FREE on orders above $100, $5 for orders under $100 5 - 12 working days. Orders are shipped via Royal Mail Signed For Delivery. 
The warehouse can choose to upgrade the order to courier. 
Local import duties may be payable on receipt.

Returns Information

Need to send something back? We now offer FREE returns!

Returns Policy

We really hope you like your purchase, but if you need to send anything back, just email uscustomerservices@fatface.com with your order number beginning USF and we’ll send you a pre-paid returns label.

Refunds

Please allow up to 21 days for both UK and International Returns to be processed. Due to health and hygiene reasons, we are unable to accept returned underwear or earrings unless faulty. Swimwear is only returnable if unworn and the hygiene strip is in place.

Delivery and Returns Legal Statement

Please Read Carefully

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.

Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, FatFace will give you a full refund of the amount paid or an exchange/credit as required.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between FatFace and you requires that you return the goods to FatFace on cancellation. This does not affect your statutory rights.