HOLIDAY SHOPPING INFORMATION
US STANDARD TRACKED SHIPPING
FREE on orders above $100, $5 for orders under $100.
Your order will be shipped via our fully tracked DHL Service, and you should expect it to arrive within 5 days of ordering.
Local Import duties may be payable on receipt.
Order by 1am on Wednesday 17th November for Thanksgiving Delivery.
Order by 1am on Friday 17th December for Christmas delivery.
HOLIDAY RETURNS POLICY
We want you, your family and your friends to love the gifts they receive this holiday. Therefore we are happy to extend our 30 day returns policy over the festive period.
Any purchases made between September 18th 2021 and December 19th 2021 can be returned in a FatFace store or online until January 16th 2022 as long as accompanied by the original receipt. For purchases made on or after December 19th 2021 the standard 30 day policy applies.
Please note that items accompanied by a gift receipt entitle the bearer to an exchange or gift card only.
This policy is in addition to your statutory rights. For full returns information click here.
HOW WE'RE MAKING SHOPPING SAFE THIS HOLIDAY SEASON
The health and safety of our crew and our customers remains our priority, and we have implemented new measures in all our stores to keep our communities safe. Click here to find out more about our safety measures.