OUR LATEST RESPONSE TO CORONAVIRUS (COVID-19)
We’re making shopping safe for you
We can’t wait for you to see our latest collection in store now.
The health and safety of our crew and our customers remains our priority and we have implemented a few measures in all our stores to keep our communities safe.
Hand sanitizer will be provided on entrance to the store as well as at additional locations throughout the store and at the till point. Please clean your hands with the sanitizer provided.
For the safety of our crew and our customers, we encourage everyone, that can, to wear face coverings in all our USA stores.
All fittings rooms will be open and are cleaned regularly to ensure a safe environment for you.
Fancy popping in to say hello? Please click here to find out the opening times of your local store.
We can't wait to see you again!
What are you doing to prevent the spread of Coronavirus (COVID-19)?
As a business, we have continued to monitor the situation, keeping the health and wellbeing of our customers, our team and our partners our top priority.
Our online store is open as usual and we have implemented several additional precautions to ensure our warehouses and offices are regularly cleaned and disinfected, as well as increased hand washing by our teams. Our office-based teams are working from home where possible.
If you have any concerns, please contact our customer service team who will be happy to help you. You can reach them by emailing firstname.lastname@example.org.
Are online orders and deliveries affected?
No, our online store is open as usual and we will continue to deliver the best possible service. Please click here for all available delivery options.
I need to return an item, what should I do?
We want you to love everything about your new FatFace items. However, if you are not delighted with your purchase it’s not a problem, we are happy for you to return it to us within 30 days for a full refund. Returns are FREE from anywhere in the US. Please click here to find full details of how to return your item and our refund policy.
How long will my refund take to process?
We are processing returns within 14 days, but if your refund has not been received, then please email us email@example.com.