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HELP CENTER

OUR LATEST RESPONSE TO CORONAVIRUS (COVID-19)

We’re making shopping safe for you

We can’t wait for you to see our latest collection in store now.

The health and safety of our crew and our customers remains our priority and we have implemented a few measures in all our stores to keep our communities safe.

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Hand sanitizer

Hand sanitizer will be provided on entrance to the store as well as at additional locations throughout the store and at the till point. Please clean your hands with the sanitizer provided.

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Face coverings

For the safety of our crew and our customers, we encourage everyone, that can, to wear face coverings in all our USA stores. Need a face covering? We've got you covered. Click here to shop our face coverings.

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Fitting rooms

All fittings rooms will be open and are cleaned regularly to ensure a safe environment for you.

Fancy popping in to say hello? Please click here to find out the opening times of your local store.

We can't wait to see you again!

FAQs

As a business, we have continued to monitor the situation, keeping the health and wellbeing of our customers, our team and our partners our top priority.

Our online store is open as usual and we have implemented several additional precautions to ensure our warehouses and offices are regularly cleaned and disinfected, as well as increased hand washing by our teams. Our office-based teams are working from home where possible.

If you have any concerns, please contact our customer service team who will be happy to help you. You can reach them by emailing uscustomerservices@fatface.com.

No, our online store is open as usual and we will continue to deliver the best possible service. Please click here for all available delivery options.

We are processing returns within 21 days, but if your refund has not been received, then please email us uscustomerservices@fatface.com.