Skip to main content

free US delivery over $100 - Tracked Service | Free Returns

Help Center

OUR LATEST RESPONSE TO CORONAVIRUS (COVID-19)

We’re starting to re-open our stores!

From May onwards we will start to re-open our stores at select locations. The health and safety of our crew and our customers remains our priority and we have implemented new measures in all our stores to keep our communities safe.

Please click here to find out the opening times of your local store.

6 feet apart icon.

Social distancing

Please follow the in-store signage and keep 6 feet apart.

Hand washing icon.

Hand sanitizer

Hand sanitizer will be provided on entrance to the store as well as at additional locations throughout the store and at the till point. Please clean your hands with the sanitizer provided.

Face coverings icon.

Face coverings

Please ensure you are always wearing a face covering.

Contactless payment icon.

Contactless payment

Protective screens have been implemented at all till points and we encourage customers to make contactless and card payments.

No entry icon.

Fitting rooms

For the safety of our crew and our customers, all fitting rooms will be closed for the time being.

Thank you icon.

Say thank you to your local community

Our windows will give you an opportunity to make someone smile by saying thank you for the support they have given through this unprecedented time. Please tell your local store who you would like to thank, and we will add their name to the window.

We look forward to welcoming you back!

FAQs

As a business, we have continued to monitor the situation, keeping the health and wellbeing of our customers, our team and our partners our top priority. From May we will start to re-open our stores at select locations and we have implemented new measures in all our stores to keep our communities safe.

Our online store is open as usual and we have implemented several additional precautions to ensure our warehouses and offices are regularly cleaned and disinfected, as well as increased hand washing by our teams. Our office-based teams are working from home where possible.

If you have any concerns, please contact our customer service team who will be happy to help you. You can reach them by emailing uscustomerservices@fatface.com.

No, our online store is open as usual and we will continue to deliver the best possible service. Please click here for all available delivery options.

We now offer FREE returns! Simply return your unwanted item within 30 days of receipt (full price) or 15 days for Sale items. Orders placed between 23rd March 2020 - 30th June 2020 fall under our extended returns policy and have 6 months from receipt to return. Please click here to find full details of how to return your item and our refund policy.

Due to the current situation, returns through our couriers are taking a little longer at the moment, but we are doing everything we can to deliver the best possible service to you. We are processing returns within 21 days, but if your refund has not been received, then please email us uscustomerservices@fatface.com.

Top