A table showing costs and approximate time scales of shipping and delivery from FatFace
Estimated delivery time
What does this mean?
FREE on orders over $100.
$10 for orders under $100.
Your order will usually arrive within
5 - 8 working days.
Please note that delivery times
during Sale will be longer.
We can ship all international orders via Royal Mail Signed For Delivery.
The warehouse can choose to upgrade the order to courier.
Local import duties may be payable on receipt.
Returns from the United States
Christmas Returns Policy
We want you, your family and your friends to love the gifts they receive this Christmas.
Therefore, we are happy to extend our 30 day returns policy over the festive period.
Any purchases made between 15th October 2015 and 3rd January 2016 can be returned until 31st January 2016 as long as accompanied by the original receipt. If a purchase has been made online, please contact our customer call centre where they will have
confirmation of the order.
For purchases made after 3rd January 2016 the standard 30 day policy applies.
Please note that items accompanied by a Gift Receipt entitle the bearer to an exchange or gift card only.
This policy is in addition to your statutory rights.
Standard Returns Policy
Simply return your unwanted item within 28 days of the invoice date, unused and in its original condition by post to:
FatFace Customer Services
Unit 1-3 Ridgway
Please complete the original FatFace returns form included with your order to ensure a fast refund. Add an address label to your parcel ensuring it covers the original delivery information and take it to your local USPS Office. If possible, please request
a proof of posting certificate; this will ensure you can request a full refund even if your return is lost in the post.
Please allow up to 21 days for returns to be processed. Due to health and hygiene reasons we are unable to accept returned underwear, earrings, unless faulty. Swimwear is only returnable if unworn and the hygiene strip is in place.
Delivery and Returns Legal Statement - Please Read Carefully
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 7 days from the day after receipt of your order to our Customer Services Department, either by post or email.
Returning any item within 7 days will also be taken as notice of cancellation of your order (or part of your order).
Please quote your order number on all correspondence.
Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 days post-delivery period has expired. On receipt of the goods, FatFace will give you a full refund of the amount paid or an exchange/credit as required.
If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between FatFace and you requires that you return the goods
to FatFace on cancellation. This does not affect your statutory rights.